Medical Spa Patient Information
Policies and Etiquette
Adhering to our business policies create a more productive environment where our professionals can focus on your needs. We appreciate your cooperation and sincerely hope you have a pleasant experience with us!
New Patients
New patients will need to complete the secure MyPatientNOW registration portal (which can be emailed to you) prior to your first appointment. If you are unable to, please arrive at least 10-15 mins early to complete all intake forms.
Scheduling and Consultation Fee
All appointments for services or consultations of 30 minutes or longer will be charged a service/consultation fee of $100 to be paid at the time of scheduling. This fee will guarantee your appointment and will be applied to any services rendered that day or towards any surgeries scheduled. If your appointment is missed without an advanced 24-hour notice, this fee will be applied to your cancellation fee of $100.
Rescheduling/ Cancellation Policy
As a courtesy, we provide appointment reminders via text and email for patients. If you need to reschedule or cancel your appointment, please contact us by phone or by response to the text reminder at least 24 hours in advance of your scheduled time. If you are calling to cancel during non-business hours, please leave a voicemail. Any cancellation less than 24 hours in advance or without any notification will be subject to a $100 cancellation fee. By scheduling an appointment, you are agreeing to our rescheduling/cancellation policy.
Return and Refund Policy
Treatments:
At 30A Medical Spa, our goods and services are non-reversible. Therefore, we do not issue refunds for any product or service that has been used or administered as part of your treatment. By consenting to treatment, patients acknowledge and accept this policy.
All treatments, procedures, and pre-paid packages are non-refundable and non-transferable. These packages must be used within one year from the date of purchase. Credits from pre-paid treatments, procedures, or packages may be applied toward other treatments or products only at the management’s discretion. Credits can only be issued to and used by the original purchaser. NO REFUNDS, EXCHANGES ONLY.
Order Cancellations:
- Prescription orders submitted online are processed immediately and cannot be canceled.
- Retail order cancellations will be evaluated on a case-by-case basis. 30A Medical Spa reserves the right to deny order cancellations.
Returns:
Items can be returned within 30 days of receipt. To be eligible for a return, the product must be unused, unopened, sealed, in the same condition as received, and in the original packaging. Prescription medications are not eligible for return, refund, or exchange.
Refunds and Exchanges:
Upon receiving your valid return, we will send an email notification regarding the acceptance or rejection of your return.
If accepted, the payment will be refunded using the original payment method.
If the above conditions are not met, we reserve the right to refuse the return or exchange or to impose different or additional conditions.
